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Massachusetts Department of Criminal Justice Information Services-CORI Unit
200 Arlington Street, Suite 2200
Chelsea, MA 02150
Telephone: 617-660-4640 - Fax: 617-660-4613
Web site: www.mass.gov/eopss/agencies/dcjis/

Contact:

Front Desk

Services:

CORI Unit Overview: The Criminal Offender Record Information (CORI) Support Services Unit provides CORI to Board certified, non-criminal justice agencies such as schools, day care centers, home health aides, youth athletic coaches, and municipal government agencies. Individuals may also obtain a copy of their personal criminal record from the CORI Support Services Unit.

The Unit also assists in correcting inaccurate criminal records, investigates complaints of improper access to or dissemination of CORI, and provides legal assistance on matters relating to the CORI law to police, prosecutors, judges, and the public.

For additional information, or answers to questions not found on the CORI Unit website, please contact the Department of Criminal Justice Information Services CORI Unit at (617) 660-4640.

Getting a Copy of Your Own CORI
By Mail: To get a copy of your CORI, visit the DCJIS webpage: CORI Forms, Applications and Model Policies (www.mass.gov/eopss/crime-prev-personal-sfty/bkgd-check/cori/cori-forms-and-applications.html).

You will need to complete the “Adult Personal Criminal Record Request Form.” The form must be notarized before it is sent in. Incarcerated individuals can have an official at the correctional facility endorse the signature instead of a Notary.

Return the form to the CORI Unit with a self-addressed, stamped envelope and payment of $25 by bank check or money order or an indigency waiver. Indigency Waiver forms can be found on the webpage: CORI Forms, Applications and Model Policies (http://www.mass.gov/eopss/crime-prev-personal-sfty/bkgd-check/cori/cori-forms-and-applications.html).

Mail the forms to:
Department of Criminal Justice Information Services
Attention: CORI Unit
200 Arlington Street, Suite 2200
Chelsea, MA 02150

Online: You can also request a copy of your CORI online via the iCORI Service. You must have a valid Massachusetts Drivers License or Massachusetts Identification Card to register with the iCORI Service.

To get a copy of your CORI using the iCORI Service, go to the DCJIS website and click on the link under “iCORI Service.” You will be redirected to the iCORI Service. Log in to the iCORI Service (first time users will have to register). On the iCORI home page, click the Add Request link at the top of the page. Select the purpose for the CORI request from the drop-down list and then enter the information required. Click the Add & Checkout button to proceed to checkout.

There is a fee for each search of the iCORI system. Search results are based on an exact match of the information submitted and the name and date of birth that is maintained in the iCORI database. Personal, standard, and required requests are $25 per name.

Individuals who cannot afford the fee should submit a completed "Affidavit of Indigency.” This form does not need to be notarized, but must be signed.

For assistance with the iCORI Service, call 617-660-4640. Representatives are available M-F 8am-6pm.

CORI Self Audit
The CORI Reform Law requires the DCJIS to provide an electronic CORI “self audit” capability for individuals. A Self Audit is a report of all non-criminal justice CORI checks made on an individual since May 4, 2012.

To request a Self Audit, you must complete a "Self Audit Request Form" which can be accessed at the Self Audit webpage. (http://www.mass.gov/eopss/crime-prev-personal-sfty/bkgd-check/cori/cori-self-audit.html)

Mail the completed form to:
Massachusetts Department of Criminal Justice Information Services
ATTN: Self Audit
200 Arlington Street, Suite 2200
Chelsea, MA 02150

An individual may request a Self Audit, for free, every 90 days. You may request a Self Audit at any time, but requests submitted before the 90 day waiting period must include a money order for $25.00 made payable to the Commonwealth of Massachusetts. In addition, your signature must be notarized. Incomplete requests will not be processed and will be returned to the sender.

Correcting Your CORI
If you believe there is incorrect information on your CORI report, you may either contact the trial court directly or file a complaint with the DCJIS. To file a complaint with the DCJIS, you must complete an "Incorrect CORI Complaint Form," which is available at the CORI Forms, Applications and Model Policies page.

DCJIS has additional information on how to correct a criminal record available at their website to assist individuals who believe their CORI is inaccurate. Go to CORI Forms, Applications and Model Policies and click on “Information Concerning the Process in Correcting a Criminal Record” for assistance.

DCJIS staff will review your complaint and assist, if possible, with correcting inaccurate CORI by gathering applicable information and, where necessary, contacting other agencies for assistance.

Important: DCJIS staff cannot provide legal advice or representation to individuals. In addition, the DCJIS does not have the legal or technical authority or ability to make changes to criminal records. Information contained within a CORI may only be amended by the Massachusetts Trial Court.

The Massachusetts Law Reform Institute (MLRI) may also be able to provide assistance in these situations.

Complaints Regarding Your CORI
Visit the CORI Forms, Applications and Model Policies webpage to find the following forms:

  • CORI Regulatory Violation Complaint Form
  • Improper Access and/or Dissemination of CJIS Information Complaint Form
  • Improper Access and/or Dissemination of CORI Complaint Form
  • Incorrect CORI Complaint Form

Sealing Your CORI
The DCJIS does not have the legal or technical authority or ability to seal records. You must contact the Massachusetts Office of the Commissioner of Probation at (617) 727-5300.

Information on sealing your Massachusetts criminal record is also available at the Office of the Commissioner of Probation-How to Seal Your Criminal Record (www.mass.gov/courts/selfhelp/criminal-law/seal-record.html).

Individuals may petition OCP to seal certain eligible criminal convictions as follows:
  • Delinquency (juvenile) case: all sentence elements of which, and of any subsequent court appearances, were completed 3 years prior to this request
  • Misdemeanor: 5 years after the conviction or any period of incarceration, whichever is later.
  • Felony: 10 years after the conviction or any period of incarceration, whichever is later.
  • Sex offense: 15 years after the conviction or any period of incarceration, or after the obligation to register as a sex offender ceases, whichever is later. Sex offenders classified as Level 2 or Level 3 will not be eligible to have their convictions sealed.

Out-of-State Criminal Records
These must be obtained from the state where the conviction occurred. For a list of State offices, go to the DCJIS website then click on "Criminal Offender Record Requests," then click "Requesting Out-of-State Criminal Records."

*CORI laws changed in May 2012. To get more details on these changes, visit the DCJIS website.

Service hours:

M - F: 8am - 6pm

Cost:

$25 fee, which may be waived for personal CORI if Affidavit of Indigency is filed.

Transportation:

Service available by telephone, online, and mail only. No in person services, walk-ins, faxes, or emails.

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(Categories for this entry: CORI)


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