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Massachusetts Commission Against Discrimination
One Ashburton Place, Room 601
Boston, MA 02108
Telephone: 617-994-6000, TTY: 617-994-6196 - Fax: 617-994-6024
Email: assistanttochairman@massmail.state.ma.us - Web site: mass.gov/mcad

Services:

An individual who lives or works in Massachusetts and feels they have been discriminated against can come to one of the MCAD offices and file a complaint. It will then be investigated by staff on their behalf. MCAD enforces the state’s anti-discrimination laws in these areas: employment, housing, credit, public accommodations, access to education.

Individuals applying for a job should be aware of what employers may ask a prospective employee prior to hiring. Massachusetts law guarantees that no person shall be denied the right to work because of his or her race, color, religion, national origin, sex, sexual orientation, genetics, active military personnel, gender identity, age (over 40), criminal record (on job application), or mental or physical handicap/disability.

Individuals applying for admission to schools, universities, and other educational institutions in Massachusetts are protected from discrimination based on race, color, religious creed, national origin, sex, criminal record (on application for admission), blindness, deafness and retaliation.

You can file a complaint in person. No appointment is necessary. In-person appointments are required for most non-housing complaints. You can also file a complaint by attorney via mail.

There is no fee to file a complaint. You may decide to seek an attorney to represent you in the process. If so, the attorney will discuss with you what his or her fee will be. However, the Massachusetts Commission Against Discrimination never collects a fee from someone who files a complaint.

Service hours:

Complaints can be filed M - F 8:45am - 4:30pm

Requirements / Restrictions:

In all but a few exceptions, the MCAD cannot accept complaints based on incidents over 300 days old. You should review the MCAD Questionnaires (www.mass.gov/mcad/questionnaires.html) and complete any that are relevant to your complaint before visiting the office.

You should bring with you any relevant names, addresses, or telephone numbers, witnesses' names, and any other paperwork that will help investigate and establish your allegation of unlawful discrimination. You should also be able to give the date the alleged discrimination occurred.

For an employment case: You should have your employer's name, address, the approximate number of employees, and the name of the parent company, if applicable.

For a housing case: Supply the landlord's or property manager's name, the real estate company's name, or the real estate agent's name, if appropriate.

For public accommodations: Bring the name of the owner or manager of the establishment.

Cost:

See service description

Waiting time:

1 hour wait time typical, 1.5 - 2 hours to process complaint.

Languages:

English, Portuguese, Creole, Chinese

Other locations:

MCAD Springfield Office
436 Dwight Street, Room 220
Springfield, MA 01103
413-739-2145

MCAD Worcester Office
484 Main Street, Room 320
Worcester, MA 01608
508-453-9630

MCAD New Bedford Office
800 Purchase Street, Room 501
New Bedford, MA 02740
508-990-2390


Transportation:

Green/Blue Line: Government Center stop. Go Northwest on Court Street towards Cambridge Street and City Hall Plaza. Turn left on to Tremont Street. Make a right on to Beacon Street. Walk to Bowdoin Street and turn right. From Bowdoin you will see a tall building with large tinted windows. This is One Ashburton Place. Blue/Orange Line: State Street stop. Go straight up the hill on Beacon Street and then walk to Somerset Street and turn right. From Somerset you will see a tall building with large tinted windows. This is One Ashburton Place. Red Line: Park Street stop. Walk up Park Street towards Beacon Street. Turn right on to Beacon Street and left on to Bowdoin Street. From Bowdoin you will see a tall building with large tinted windows. This is One Ashburton Place.

Get a Google map for this location.

MBTA service near this location.

(Categories for this entry: Legal)


While every effort is made to provide current and accurate information for the agency descriptions and hours of operation, it is recommended to call the agency to verify the information before visiting.